Frequently Asked Questions

Insurance and Billing

  • While most of our therapists are in-network with major regional insurance providers including BCBS (Blue Cross Blue Shield), Mountain Health Coop, Allegiance and Cigna, First Choice Health, EBMS and Pacific Source, individual coverage will vary from person to person.

    If you have a type of insurance not listed above, we would be happy to check into your benefits for you and advocate for you insurance to provide mental health coverage.

  • We can provide a superbill — an invoice for our services — which clients can self-submit to their insurance for full or partial reimbursement, per the details of their individual Out of Network provider deductible/policy. Clients are always welcome to pay out of pocket.

Scheduling and Appointments

  • To schedule an appointment, call 406-595-3746 or submit a request via our website on our Contact page.

  • We understand that life happens. If something comes up and you need to cancel, please do your best to let us know more than 24 business hours in advance of your appointment, so we can reschedule you and/or try to fill your slot. If you cancel within 24 hours or less, we charge a cancellation fee of $160.

  • Each therapy session lasts 53 minutes.

  • The law — and our integrity — protects the confidentiality of communications between a client and psychotherapist. No information will be disclosed without your prior written permission.

    However, there are some exceptions to this rule, that the law requires of us, including:

    • If there is suspected child abuse or dependant adult or elder abuse, the therapist is required to report this to the appropriate authorities immediately.

    • If a client is threatening serious bodily harm to another person, a therapist is required to notify the police and the person, so they can take measures to protect themselves.

    • If a client intends to harm themselves, the therapist will make every effort to work with the individual to ensure their safety. But if the individual doesn’t cooperate, the therapist may need to notify law enforcement.

    By using insurance, the client allows their insurance company to access confidential information. This is the only way insurance will pay for sessions. However, insurance audits are on a case by case basis and do not happen often.

What to Expect

  • Starting therapy can be intimidating if you have never tried it before. But what you’ll experience is a supportive, unbiased third-party to talk to about what you’re going through and how you’re feeling, in a way that no family member or friend can offer.

    The first session is an "intake session" where your counselor will ask questions, gather information and learn about your strengths, challenges and talk about how they think they can help you. The counselor will talk to you about any symptoms you may have been experiencing, and will also help you set goals for the time you’ll spend together.

    After that, during the sessions that follow, your counselor provides support to you, drawing from different counseling methods. You may choose to discuss what’s happened in the past, or how you’re feeling in the present — it’s always up to you. Over time you should notice relief from the stress or other symptoms you have been experiencing.

    Therapy can be incredibly meaningful — you will form a relationship with your counselor like no other, based upon trust, respect, and unconditional positive regard for you and your choices.

  • We do offer in person sessions! If you need more flexibility, telehealth may be for you…

  • Telehealth makes it possible for you to attend counseling from the comfort of your own home — or anywhere, for that matter! We use a video chat HIPAA privacy compliant platform for every session, to ensure confidentiality and privacy of your session.

    -All that is required is a stable internet connection and privacy.

  • Great question. This depends on your personal situation and your goals. Generally, we recommend starting with one session each week. We structure it this way to support quick results and creating a trusting relationship with your counselor.

    If you’re just getting started, or coming back to counseling in the middle of a rough patch, more frequent sessions — even multiple days during a week — may be the right fit for you. If you’re looking for regular support, meeting with your therapist weekly may be best. How often you see your therapist will likely change over time, too.

  • We do not, but we partner with several medication providers in the area to provide talented, comphrensive care from a team that wants you to feel your best.

No Surprises Act

You have the right to receive a "Good Faith Estimate" explaining how much your care will cost.

Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.